Terms of use

1. Who this agreement is between

These terms are an agreement between SaloBoss By Shanti, licensed business (עוסק מורשה) 301690202, P.O. Box 475, Eilabun 1697200, Israel (“SaloBoss”, “we”) and the business that signed up to the app (“the salon”). Whoever accepts them, on the agreement screen, by signing up, by paying or by using the app, does so on behalf of the salon and confirms that they are 18 or older and authorised to bind the salon. The app is sold to businesses for running a business, not to consumers for private use. The privacy policy, the data processing agreement and the data-deletion page form part of this agreement. Where anything conflicts, these terms prevail, except on data protection, where the data processing agreement prevails.

2. What the service is, and what it is not

SaloBoss™ is a software tool for running a salon of any trade: a calendar, customer files, formulas, stock, staff, messages, an app for the salon's customers, and, on the Full plan, an artificial-intelligence bot that can answer customers and book appointments for them (offered for now to women's hair salons only). It is a tool the salon operates; it does not run the business, give professional, legal, tax or medical advice, or take decisions in the salon's place. The app does not collect money from the salon's customers and does not handle deposits. The service is provided “as is” and “as available”: we do not promise that it fits any particular purpose, that it is free of errors, or that any result will be achieved with it. Features can be added, changed or removed over time.

3. Beta version and free trial

a. A salon that signs up by itself on the website gets a 14-day free trial. At sign-up the card is verified and stored with the payment processor, without a charge. At least 3 days before the trial ends, the salon receives an email and an in-app notification stating the date and the amount. On the last day of the trial the card is charged the price of the chosen plan, and from then on as clause 11 describes, unless the salon cancelled beforehand. Cancelling during the trial costs nothing.

b. A salon for which SaloBoss itself opened a free account (for example, during the beta period) uses the app free of charge for the period stated to it in writing, with no card and no automatic charge. During that period the app may still be under development, and at its end the account moves to payment only if the salon chose a plan and paid.

4. Accounts, staff and passwords

The salon decides who gets a login and is responsible for everything done from its accounts, by the owner, by staff or by anyone who obtained a password. It keeps passwords secret, removes the access of anyone who stops working with it, and tells us at once of any use it did not allow. We are not liable for any loss caused by the use of a salon's own login.

5. The bot is an artificial-intelligence tool, and it can make mistakes

The bot writes its replies with artificial intelligence, based on what the salon set: services, prices, hours, rules and notes. Such software can be wrong, and the salon accepts that it may, among other things: quote a wrong price, time, length or service; book, move or cancel an appointment that should not have been; misunderstand a message, a voice note, a photo or a language; answer late, twice or not at all; or say something the salon would not have said.

A booking the bot makes is a real booking from the moment it is made, and the customer receives a confirmation. The “Approvals” screen shows the booking so that the salon can cancel it. The salon can switch the bot off in any chat or in all of them, and as soon as the salon writes in a chat itself, the bot stops answering in that chat.

Every reply of the bot goes out in the salon's name. It is therefore the salon's responsibility to keep its settings correct, to check what the bot does, and to tell its customers that a bot answers them (the app provides a ready-made notice page for this). SaloBoss is not liable for what the bot said, did or failed to do, or for any loss that followed from it, subject to clause 12; what a customer was told or booked is a matter between the salon and that customer.

6. Messages sent from the app, and WhatsApp

Reminders, confirmations, greetings, offers, notice-board messages and every other message the app sends go out in the salon's name and on its instructions. The salon alone is responsible for their content, for obtaining each recipient's consent where the law requires it — above all, prior consent before any advertisement (section 30A of the Communications Law) — and for stopping messages to anyone who asked to be removed. The cost of WhatsApp messages is set by Meta.

WhatsApp belongs to Meta, not to us: Meta sets its own rules and prices, can delay, refuse or block messages, templates or a number, and can change or end its service. The salon undertakes to comply with the WhatsApp Business policies. A message, reminder or notification that arrives late, arrives twice or does not arrive — because of WhatsApp, the phone, the network or the app — is a risk the salon accepts.

7. The salon's data and its customers

Everything the salon enters or receives in the app — customers, appointments, notes, photos, messages — belongs to the salon. Under the Privacy Protection Law the salon is the owner of the database, and SaloBoss holds and processes it on the salon's behalf, as the data processing agreement describes. The salon is responsible for collecting it lawfully; for telling its customers what the information is used for; for consent to photographs and to sensitive information, such as health notes or allergies; for answering a customer who asks to see, correct or erase their details; and for having the right to upload whatever it uploads. Medical information is not recorded in the app. The salon keeps its own copy of what matters to it: downloading all the data is open on every plan, at any time.

8. Our access to the data, and improving the service

The salon agrees that SaloBoss may access its data only for these purposes: to give support and fix faults; to review the bot's replies, automatically and manually, in order to find mistakes and improve it; to keep the system secure; and where the law requires it. The data is not used to train the models of artificial-intelligence providers, is not sold and is not passed to another salon. General lessons we have learned (for example, a type of mistake the bot makes) are used to improve the app for all salons, without passing one salon's identifying information to another.

9. Interruptions, faults and lost data

The app runs over the internet and on services we do not control, and it can be slow, unavailable, crash, contain bugs, show wrong information, lose a change or fail to sync, for minutes, hours or longer. We repair faults and back the data up every night, but we promise no percentage of uptime, no repair time, and no recovery of everything that was lost. The salon keeps a way of working without the screen for when it is down. SaloBoss is not liable for an interruption or a fault, or for what follows from one: missed, wrong or double appointments, a reminder that was not sent, lost income, lost customers, lost data or harm to reputation, subject to clause 12.

10. Services we depend on

The app stands on other companies' services: hosting, a database, artificial-intelligence providers, WhatsApp, voice and image recognition, email, payments, invoicing and the app stores. They are listed in the privacy policy. A fault, a change, a price rise, a block or the end of any of those services is outside our control, and SaloBoss is not liable for it, although we will do what is reasonable to keep the app working.

11. Price, payment, automatic renewal and cancelling

a. Price. The price of each plan is the price shown when joining, VAT included, for the period chosen (a month or a year). The price does not include the cost Meta charges for WhatsApp messages, if that cost is billed to the salon directly.

b. Automatic charge. At the first payment the card details are stored only with the payment processor (Z-Credit), as an encrypted code (a token); SaloBoss does not see or store the card number. The salon authorises SaloBoss to charge that card at the start of every new period, until the subscription is cancelled. An invoice or receipt is issued for every charge. An annual subscription renews only after a notice sent at least 14 days in advance.

c. Failed payment. If a charge is declined, we will notify the salon by email and in the app and try again on days 3 and 7. A final warning is sent on day 7. If the attempt on day 14 also fails, the account is restricted until the payment is settled. Data is not deleted because of a restriction, and payment restores the account at once.

d. Price change. A price change is announced at least 30 days in advance and never applies to a period already paid for. A salon that does not accept the new price can cancel before it takes effect.

e. Cancelling. The salon can cancel at any time, with no reason and no fee, by email to info@saloboss.com from the registered address or in the app. Cancelling stops every future charge within 3 business days. A period already paid for continues to its end and is not refunded, unless the law requires otherwise; at its end the account is locked. Cancelling the subscription does not delete the data; deleting the account is a separate action, as described on the data-deletion page.

12. The limit of our liability

To the fullest extent the law allows: SaloBoss is not liable for any indirect, incidental, special or consequential loss — including lost income or profit, lost customers or business, lost or corrupted data, harm to reputation, or claims by the salon's customers or staff — whatever its cause, including a fault in the app or the bot. In any case, SaloBoss's total liability for everything connected with the app will not exceed the amount the salon paid SaloBoss in the 12 months before the event the claim is based on. Nothing in these terms limits a liability that the law does not allow to be limited, such as liability for harm caused intentionally or by gross negligence.

13. The salon's responsibility towards us (indemnity)

If a customer, a staff member, an authority or anyone else makes a claim or demand against SaloBoss because of how the salon used the app — its data, its content, its messages, what was said or booked in its name, or a breach of the law or of these terms by the salon — the salon will indemnify SaloBoss for the resulting damages, fines and reasonable legal costs. We will tell the salon about such a claim promptly and let it take part in the defence.

14. Permitted and forbidden use

One subscription runs one salon, and its logins belong to the people who work in it. The app may not be used for anything unlawful, threatening, hateful, obscene or defamatory; for advertising to people who did not agree to it; for details of people unrelated to the salon or a list bought or copied from elsewhere; under another business's name; or to reach another salon's data, copy the app, or interfere with it. It may not be resold or passed on.

15. Suspending or closing an account

We may suspend or close an account, with notice where possible and at once where needed, if the salon breaches these terms or the law, does not pay, or its use puts other salons, the service or SaloBoss at risk (for example, sending that causes Meta to block numbers). Where the law obliges us, we answer to the authorities. We may also stop offering the service altogether, with at least 30 days' notice, time enough for every salon to download its data, and we will refund the proportional part of a period that was paid for and not used.

16. The name, the mark and the software

SaloBoss™, the SaloBoss signature, the crown and the software itself belong to us; trademark applications for the name were filed in Israel on 10 August 2026. The subscription gives the salon a personal, non-transferable right to use the app for its own business while it is subscribed, and nothing more: not the name, the signature or the crown, and not the right to copy, take apart or rebuild the app. The salon's own name, logo and data remain entirely its own. Suggestions the salon sends us may be used to improve the app, with no obligation and no payment.

17. Changes to the service and to these terms

We may change the app and these terms. A material change to the terms is shown in the app, and the app asks every user to read it and agree again before going on; the date and the version agreed are recorded. A salon that does not agree can cancel as clause 11 describes.

18. Events beyond our control

SaloBoss is not liable for a delay or failure caused by something beyond its reasonable control, including war, hostilities, a state of emergency, terror, an epidemic, a natural disaster, a strike, a power, internet or telephone outage, a cyber-attack, a government order, or a failure of a service we depend on.

19. If the app was downloaded from the App Store or Google Play

This agreement is between the salon and SaloBoss only, not with Apple or Google. SaloBoss, not Apple, is solely responsible for the app, its content, its maintenance and support, any warranty, and any claim about it, including product liability, legal or regulatory compliance, consumer protection, and intellectual-property claims. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against the salon. The salon confirms that it is not located in a country under a US government embargo and is not on any US list of prohibited or restricted parties. The store's own terms of use also apply.

20. Law, courts and general

These terms are governed by the laws of the State of Israel only, and the competent courts of the Northern District have exclusive jurisdiction over any dispute about them. If a clause is found invalid, the rest stay in force and that clause is read to the extent the law allows. Not enforcing a right is not a waiver of it. The salon may not transfer the subscription without our written consent. Notices are sent by email or in the app. The system's records (such as the time these terms were accepted) serve as prima facie evidence. The terms are written in Hebrew, Arabic and English; if the versions differ, the Hebrew version decides.

21. Contact

SaloBoss By Shanti, licensed business 301690202, P.O. Box 475, Eilabun 1697200, Israel · info@saloboss.com. A question about these terms, a fault or a complaint reaches a person.