WhatsApp & the bot

🎤Voice, both ways

Your hands are in someone's hair. Talking is faster than typing, and the app is built for that.

Hold the 🎤 and talk. Slide away from it and the recording is thrown away; slide up and it locks, so you can put the phone down and keep talking. Let go and it sends.

It works the other way too: a voice note a customer sends arrives written out, so you can read a twenty-second message in two seconds and answer it without listening to it twice.